Refund & Return Policy – Kahn Health (UAE)
Thank you for shopping at Kahn Health. We value your satisfaction and aim to provide a smooth and transparent return and refund process.
1. Return Eligibility
We accept returns if the following conditions are met:
-
The item is unused, unopened, and in its original packaging.
-
A return request is submitted within 7 days of receiving your order.
-
You provide valid proof of purchase (receipt or order confirmation).
❌ Please note: For hygiene and safety reasons, we cannot accept returns on opened or used supplements, vitamins, personal care, or cosmetic items.
2. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Send clear photos or videos of the product and packaging to 📧 support@kahnhealth.ae.
After verification, we will offer a replacement or a full refund.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to your original payment method within 7–14 business days.
-
Shipping fees are non-refundable, unless the return is due to our mistake (e.g., damaged or incorrect item).
4. Exchange Policy
We only replace items that are defective or damaged.
If you need an exchange for the same item, please email itskahnhealth@gmail.com with your order details.
5. Order Cancellations
Orders can be cancelled within 2 hours of placing the order.
Once your order has been processed or shipped, cancellation is no longer possible.
6. Return Shipping
Customers are responsible for return shipping costs, except when the return is due to a product error or defect.
We recommend using a trackable shipping service for all returns.